Call Center experts published poll under renowned call center managers quality management and cost efficiency as top priorities Wurzburg, January 2010. A turbulent year has ended. Seldom before, the call center industry with such massive challenges has said made as changes in the law, mergers, mergers, a sustained discussion of the image and a strong pressure on prices 2009 for much unrest and urged some providers out of the market. Given these experiences, wishing a better year for the call center manager 2010 and show cautious optimism. This shows the survey of marketing resultant GmbH, now by the expert service call center-experts in the context of a topic focus to the call center trends 2010 “was published.
But even if the majority of participants better estimates the future prospects for 2010 than in the previous year, is everyone clear that once gone are the days of unbridled growth. So Harald Henn, author of the survey, sums up: Further growth will be held high, but not quantitatively.” Therefore, quality and cost-efficiency are the two top priorities for the coming year. “And there is evident, that the weights between in-house service centers and service providers move so the experience of the consultant Rolf Lohrmann: in-house service center quality management significantly catch up, while call center service providers save at the expense of quality.” A thrift that ultimately do not will pay off, says Lohmann, and no less especially as just Web 2.0 applications require more and better communication on the part of the company. The contributions of the experts who asked for their assessment Publisher Gunter Greff offer detailed views of the call-center 2010 and its challenges. For all posts, see. about the monthly PDF advice letter of the renowned call center experts Gunter Greff provides short and concise updates know-how and proven tips for successful telemarketing and call center management. To deepen the theme is the archive of the expert site with basic know-how, checklists, templates, and tools are available. About Gunter Greff: Gunter Greff, formerly successful computer vendor, founded several companies in the training and consulting, and the call center industry.
Today, the entrepreneur and best-selling author is the e-learn Board and lecturer at the Technical University of Dresden, the Bremerhaven University of applied sciences and the Bavarian Academy for advertising in Munich. Gunter Greff, Member of the Hall of Fame”of the German dialog Marketing Association (DDV), also the Publisher of. trade information services expert sites is under the label” expert sites mold media publishing house publishes innovative information services on specific topics from marketing and sales. The expert knowledge is conveyed in the form of a letter of advice in PDF format as well as a complementary Internet platform. The consulting letter provides current tips and gives impulses. In addition, the Subscriber is an extensive knowledge base in the online archive is available. The content is researched by experts from the industry and written. The services are looked after by a competent editorial together with industry and specialist authors.